Rise Counseling & Diagnostics

Our highly trained team of professionals offer behavioral health services to children, teens, and families. We utilize evidence-based counseling techniques and a wide array of psychological assessments to meet families’ needs. At Rise, we want to provide families with a holistic approach to care. Our treatment team provides comprehensive services to our clients and their families and ensures they are receiving the support needed to succeed.

Our Vision

The vision of Rise Counseling & Diagnostics is “Empowering Children to Conquer Their World”.

Our Philosophy & Goals

Our goal is to prepare your child to be successful by discovering his or her strengths and needs. This will help your child attain his or her maximum potential.

Communication with Parents & Clients

Staff members will communicate with parents in a positive and supportive manner. We welcome all parents’ comments and suggestions for improving the quality of care. The Rise employees are available for any areas of concern. If additional communication is necessary, the concerns may be taken to the Executive Director, who will address any concerns you may have. A complaint/grievance form is available if a formal complaint needs to be filed and suggestion box placed in the office for your convenience.

Team conferences (involving one or more of the following: parents, therapists, and/or administration) are available upon request, or will be held as necessary to discuss your child’s progress. The purpose of these conferences is to establish understanding, cooperation, and consistency between home and sessions. During these conferences, staff will discuss your child's intellectual, physical, social, and emotional state.

Parameters of communication via media and web based social media to protect the agency and client against potential risk will be addressed. Rise employees will not engage in any type of social media relationship with current or previous clients.

Email communication is not completely secure or confidential. Any emails sent or received could become part of the legal record. To cancel or change appointment times, please utilize the patient portal or call the main office. Please do not email content related to counseling sessions, unless otherwise discussed.

Friend or contact requests from current or former clients on any social networking site (Facebook, twitter, Instagram, snapchat, LinkedIn, etc.) will be ignored. Adding clients as friends on these sites can compromise confidentiality and the therapeutic relationship.

Confidentiality

Privacy in the therapeutic relationship is imperative to your child’s progress. Communications and session material between clients who are minors and the clinician are confidential. In efforts to safeguard this relationship, we strongly encourage parents or guardians to refrain from exercising their rights to child’s documentation (session notes, disclosures, etc.) When appropriate, the clinician may share information pertaining to diagnosis, treatment goals, progress, or provide psychoeducation. Confidentiality of information will be maintained regarding any family or personal issues that are disclosed to our staff.

Rise is required by law to report suspected physical abuse, emotional abuse, sexual abuse, or neglect of a child. If abuse or neglect is suspected, a report will be made by our staff to the Child Abuse and Neglect Hotline (1-800-482-5964).

In many cases, incidents of suspected abuse or neglect are brought to the attention of the Executive Director. In these cases, the Executive Director, in consultation with other staff, will decide if a report to the Child Abuse and Neglect Hotline is needed. By law, though, each individual therapist is a mandated reporter of abuse and neglect and therefore individual staff members may be required to make a hotline call based on their personal observations depending on the situation.

The child’s caretaker may or may not be notified that the clinic has made a report to the hotline depending on whether there is concern for the emotional or physical safety of the child. Parents and caretakers of children should also realize that DHS Protective Services investigators and/or law enforcement may choose to interview or examine their child without their knowledge.

Rise ensures that the assessment process is ongoing, updated as needed, and result in an individualized client-centered plan with the full engagement of the client, utilizing their strengths, needs, abilities and preferences. Assessment results are shared with those appropriate within the agency and only with those that the client has chosen to provide the information to, with a signed written consent to do so and identifying what information they chose to disclose. All assessments are conducted within the specific timeframe of 15 days, after being approved to engage in clinical services. Assessments reflect the significant life or status changes of the client served.

Parent participation, goal development, and involvement is crucial to progress and treatment. Parent/ guardians are required to attend sessions at the MHPs digression. Failure to comply will result in discharge.

Reporting of child abuse and neglect

In many cases, incidents of suspected abuse or neglect are brought to the attention of the Executive Director. In these cases, the Executive Director, in consultation with other staff, will decide if a report to the Child Abuse and Neglect Hotline is needed. By law, though, each individual childcare worker is a mandated reporter of abuse and neglect and therefore individual staff members may be required to make a hotline call based on their personal observations depending on the situation.

The child’s caretaker may or may not be notified that the call has made a report to the Hotline depending on whether there is concern for the emotional or physical safety of the child. Parents and caretakers of children should also realize that DHS Protective Services investigators and/or law enforcement may choose to interview or examine their child without their knowledge.

Patient Satisfaction

We welcome all parents’ comments and suggestions for improving the quality of care of the children. The Rise Counseling & Diagnostics employees are available for any areas of concern. If additional communication is necessary, the problem may be taken to the Executive Director, who will address any concerns you may have. A complaint/grievance form is available if a formal complaint needs to be filed and suggestion box placed in the office for your convenience. Patient satisfaction surveys will be emailed to you after the consultation process is completed.

To file a complaint, you may:

Start informally by contacting the Executive Director or any staff member in the clinic location where your child is receiving treatment. If your claim is not resolved in five (5) business days, you may contact;

Rise Director of Human services and Corporate Compliance officer, Jacob Lively at 501-329-5459 or jlively@pediatricsplus.com
CARF international at 1-888-281-1129 or www.carf.org

If your child is covered under Arkansas Medicaid and your concerns remain unresolved after notifying the Rise staff, you have the right to file a complaint or grievance with Arkansas Outpatient Behavioral Health Services (OBHS).

Division of Behavioral Health Services at (501)686 9164 or Arkansas Department of Health and Human Services at (501) 661-2201
CARF international at 1-888-281-1129 or www.carf.org

Contact Us

If you have any questions or concerns, please contact us. We love to hear from parents, and we value your input!

Patient Rights & Responsibilities

As a patient of Rise Counseling & Diagnostics, you and your child have a right:

To be treated with dignity and respect.
To receive the most appropriate treatment regardless of age, gender, race religion, sexual orientation, national origin, or method of payment.
To know what fees will be charged for your child’s treatment in advance.
To know the name and professional status of those persons providing your child’s treatment.
To participate in the development of a comprehensive Individual Treatment Plan and to receive treatment according to this treatment Plan.
To be informed of any possible side effects of prescribed medication.
To privacy and confidentiality concerning your child’s treatment and his/her medical record. Information from your child’s record will be released only with your written permission. However, all Department staff involved with your child’s treatment will share information with one another.
To be free from physical, mental and sexual abuse or harassment.
To be free from intrusive research.
To have your concerns addressed in a timely manner, generally at the point of service, without fear of retaliation.
To file a confidential verbal or written complaint regarding your child’s treatment. An impartial investigation will be initiated within 24 hours of receipt of complaint. Complaints may be filed up to 30 days from date of discharge. All complaints to Rise will be resolved within 30 days of the date of complaint.

As a patient of Rise Counseling & Diagnostics, you and your child have a responsibility:

To keep your appointment or notify us of any changes as early as possible.
To collaborate in the development of you or your child’s Individualized Treatment Plan.
To work toward the achievement of your treatment goals.
To be honest with staff by sharing anything that might impact upon your child’s treatment.
To obtain all necessary treatment referrals from your child’s primary care physician and from your health plan.
To pay your fees on time/or discuss with staff any related financial difficulties.
To promptly provide information regarding the loss or gain of third-party benefits or income.
To let staff, know if you are dissatisfied in any way with your child’s treatment.
To inform staff of your desire to terminate treatment, especially if you have not achieved your treatment goals.

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